Host feedback – ExoFlare visitor Host feedback - ExoFlare Visitor user survey 1 Please take a quick survey to give your feedback on the ExoFlare visitor tool so we can improve your experience as a host. Step 1 of 10 10% About youName* Job title* App usageHow often do you use the ExoFlare app?* Every day when I have visitors A few times a week About once a week A few times a month Once a month Less than once a month How easy is it to perform the following tasks in the ExoFlare app?*1- Very difficult234567- Very easyBook visitsReview responsesOverall visit processPlease help us understand your answers* High risk responsesTo what extent do you agree or disagree with the following statements? I agree with the high risk responses that ExoFlare flags.*Visitor's high risk responses are highlighted in red when you're asked to review the on-site survey. 0 - Don't know or N/A1- Strongly disagree234567 - Strongly agreeI understand why the responses have been flagged as high risk.*0 - Don't know or N/A1- Strongly disagree234567 - Strongly agree Reviewing risksTo what extent do you agree or disagree with the following statements? Reviewing high risk responses is easy and straightforward.*Reviewing high risk responses is the process of going through each of the high risk responses, asking additional to clarify with visitors and readjusting the risk level. 0 - Don't know or N/A1 - Strongly disagree234567 - Strongly agreeThe questions provided help me assess risks.*For high risk responses, the app provided a list of questions and options to help you clarifying the risks with visitors. 0 - Don't know or N/A1 - Strongly disagree234567 - Strongly agree Estimated risksTo what extent do you agree or disagree with the following statements? The estimated risk given based on visitor's responses are accurate.*For each question to ask the visitor, you can select the visitor's answer or situation and get an estimated risk level. 0 - Don't know or N/A1- Strongly disagree234567 - Strongly agreeI understand the reasons behind the estimated risks.*0 - Don't know or N/A1 - Strongly disagree234567 - Strongly agreeThe estimated risks make me feel more confident in assessing and capturing a visitor's risk.*0 - Don't know o N/A1- Strongly disagree234567 - Strongly agree NotificationsThe number of notifications you've received from the ExoFlare app are...* Too many Just the right amount Not enough Please help us understand why you selected this answer* Net Promoter ScoreOn a scale of 1 to 10, how likely are you to recommend our product/service to a friend?*1 - Not at all likely2345678910 - Extremely likelyPlease help us understand why you selected this answer* Product Market FitHow would you feel if you could no longer use the ExoFlare visitor app?* Very disappointed Somewhat disappointed Not disappointed Not applicable - I no longer use it Please help us understand why you selected this answer* BenefitsWhat is the primary benefit that you have received from the ExoFlare app?*What type of person do you think would benefit most from the ExoFlare visitor app?* Improvements & suggestionsHow can we improve the ExoFlare visitor to better meet your needs?*(booking and managing visits, notifications, reviewing responses, approve entries, etc) Any other comments, questions or feedback...Would it be okay if we followed up by email to request a clarification to one or more of your responses?* Yes No Email Δ
